HeroTechs Pro-Active Maintenance
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Know about computer problems before they become costly and time-consuming failures.
In today's fast-paced world, technology is a driving force keeping businesses and homes functioning properly. You can’t afford to be disconnected. HeroTechs recognizes that individuals and companies depend on fast, reliable computer services and we’ve built our reputation on providing just that!
The average PC user doesn't think much about problems that can arise with a computer until a problem actually occurs in the system. Once a failure happens, repairs can be both costly and time-consuming. The good news is that there are some preventive measures that you can take to decrease the likelihood of running into problems with the computer's smooth and efficient operation and also to lessen any damage that does occur despite best efforts to avoid failures
Computer system preventive maintenance (PM) is a very critical aspect of any successful IT operation and we always stress its importance!
No matter what efforts are taken, computers will still malfunction, laptops will break down, servers will go offline, networks will become unavailable etc…..and, at times you least expect! All of these problems can be turned away and kept to very minimum by keeping up with regularly scheduled Pro-Active Preventive Maintenance activities. Oftentimes even basic maintenance such as Backup of Critical Data, Critical Software Updates and Hardware Components Cleaning can become very time-consuming or difficult for an average computer user.
HeroTechs Pro-Active Maintenance provides preventive maintenance service programs to address the needs of home users or businesses that do not have qualified staff.
Hardware Preventative Maintenance:
In order to keep computer hardware in good working order, specifically its internal components you have to deal with dust – one of the main source of Computer Hardware Failures. It is imperative to clean and properly lubricate all moving components, such as Fans, Power Supplies, the Main Board and the CPU. You want to make sure that you have the right equipment, especially when it comes to Cleaning Laser Printers and only use Vacuum for Toner Powder and Metal Shard/Dust NOT. We want to inform you that if you do use a regular vacuum the static electricity will not only damage the printer, but it might damage the imager as well. This needs to be a very delicate process. We recommend to all our clients, that we perform the cleaning. Otherwise, you are welcome to do it your own and enjoy your day :)
Another important aspect of hardware up keeping is making sure that moisture and heat are kept away from the computer hardware, especially from CPU/processor and Hard Drives, as it dramatically affects their longevity.
Software Preventative Maintenance:
- • Windows Update Software (WUS) is up to date and working
- • Windows Critical Updates are installed
- • Windows Firewall is working correctly
- • Proper AntiVirus Software is installed and up to date
- • Java Critical Updates are Installed
- • Flash Critical Updates are installed
- • Pagefile is correct size and at end of disk
- • Old System Restore Points are Removed
- • Hibernation is Turned off
- • Temporary Files are Removed
- • Hard Disk is Defragmented
Included in HeroTechs Pro-Active Maintenance
Preventive Maintenance Activity |
Benefits |
Server Monitoring |
Easily and effectively monitor and manage the Health of one of the most Critical Business Systems – Your Server. |
Workstation Monitoring |
With HeroTechs Workstation Monitoring we can spot periodic Workstation problems and repair them remotely and Pro-Actively. |
Network Monitoring |
HeroTechs provides a comprehensive range of Network Monitoring and Performance Management solutions. |
Patch Management |
HeroTechs Security Patch Management System is for Microsoft Windows and Office applications and other applications. |
Managed AntiVirus |
HeroTechs Managed AntiVirus allows us to Deploy, Monitor, Manage, Report and Automatically Fix Virus Threats by quickly and easily configuring an AntiVirus agent on Servers and Workstations. |
Managed Online Backup |
HeroTechs Managed Online Backup lets you automatically implement backups for your Business. |
Remote Access |
HeroTechs ‘Take Control’ feature allows one-click Remote Support for Servers and Workstations. |
Asset Tracking |
With our IT Asset Tracking System we can perform Automatic Scans of your Computers and Networks. |
Integration with our Help Desk |
Our Systems & Network scanners are fully integrated with our Help Desk Software thus allowing us to keep a real-time inventory of your business IT assets as well as their health. |
Reporting |
Our integrated HeroTechs Reporting Tools produces Professional, Graphical Reports which allow us to spot trends in system performance. |
